FAQs

If your order has shipped, you can login & view tracking for your order here.

Orders ship Monday-Friday daily at 12pm. Orders placed after 12pm on Friday will be shipped on Monday. We don't ship on bank holidays. 

Don't hesitate to contact us if:

• Your order hasn't shipped & it's been 1-2 working days.
• Your order has shipped & has gone missing or returned to sender.

If your order is yet to ship & you need to update the order (I.E. ordered the wrong size or used the wrong address), we'll attempt to update the order before it ships. 

Here's what to do:

1. Click Get Support below. 
2. Fill out the form using subject line 'edit order (urgent!)' 
3. State what you'd like to change in the message.

We'll endeavour to action it before your order ships - no worries if we don't manage to catch it, we'll arrange an exchange for you. 

UNITED KINGDOM

> RM Tracked 24 (1-2 days from dispatch) - £4.99
> RM Tracked 48 (2-3 days from dispatch) - £3.49
> Orders made before 12pm will be dispatched same day.
> Orders are shipped Monday - Friday on regular working days.
> Orders placed after 12pm on Friday will be shipped on Monday.

UNITED STATES

> Standard Tracked International - Ships from the UK (3-9 days) - $4.99
> No additional customs, duties or taxes. They're included in the shipping fee.

REST OF THE WORLD

> Standard International shipping - calculated at checkout.
> Local customs and duty fees may be applicable.
> Tracking available for all orders.

If for any reason your product isn't perfect, you're welcome to send them back to us within 30 days. The product will need to be in a perfectly re-sellable condition and not worn (other than tried on for fit).

1. Contact us to inform us about what you'd like to return or exchange.

2. We will provide a returns label for you to return the items.

Once your return has been received and processed, you will be notified via email when the refund has been issued.

Please allow 4-5 business days for the refund to reflect in your account.

Size S = UK 4-7 / EU 36-40 / US 5-8
Size M = UK 8-10 / EU 41-44 / US 9-11
Size L = UK 10.5+ / EU 45+ / US 11.5+

We recommend sizing up if in-between.

For those who are between sizes, we generally recommend sizing up. 

Some advanced runners prefer to size down for a high-compressive fit. 

Whatever you decide, if something doesn't feel right, just get in touch & we'll make it right. 

All Seasons, Ascenders, Checkers, Long Compression & Light shorties:
Medium Compression

Merinos & Cushion Deluxe: 
Light/ Medium Compression

Cold wash or machine wash at 30°C. Avoid ironing, dry cleaning, bleaching or tumble drying. Wash with similar colours.

Long toe nails are the real killer. They'll happily put holes in your favourite trainers as well as socks. So keeping them at bay can be the main battle!

If you've got a pair of our socks, you're eligible to Earn-Per-Run. 

For 30 days following the day you connected Strava & after subsequent orders, every run logged on Strava will earn you SUMS credit & unlock charitable donations. 

To find out more, see our Earn-Per-Run web page here. 

If you bought your socks with a retailer or were gifted a pair, you'll need to Upload Your Socks. 

If you've placed your order at sumsclub.co.uk:

1. Login to your dashboard using the same email address you placed your order.
2. Follow the steps to connect Strava. 
3. Get running!  

If you bought a pair at a retailer or were gifted a pair: 

1. You'll need to use the code on the packaging to sign up using the form at: Upload Your Socks.
2. If you no longer have the packaging or a code, reach out using the Get Support form below.

You need to have placed an order with us, purchased SUMS via a retailer or been gifted a pair to be eligible to Earn-Per-Run. 

Steps you can take to ensure your runs are correctly tracked:

1. Make sure you have logged in & connected Strava with the email address you placed your order with. To check this, you can navigate to your account to see previous orders.

2. When you connect your account to Strava, ensure all permissions are selected as they are required to correctly track your runs.

3. If you placed your order with one of our retailers or have been gifted a pair you'll need to: Upload Your Socks.

If you continue to have issues with runs being tracked, reach out to [email protected]. We'll ensure any runs lost (due to problems with run tracking) are included.

Get in contact with Ed: [email protected]

We work with run clubs and brands to help them design something special for their people. Reach out to explore bespoke options for your community: [email protected]

Login to your account & click 'Manage Subscriptions' to see active, paused & cancelled subscriptions. 

If you're on mobile, you'll find the 'Manage Subscriptions' link in the menu (use the icon top left to access). 

Customer service: 
Send us a message using our Contact Us form. 
Or reach out directly at: [email protected]

Custom Socks: [email protected]

Wholesale/ Press/ Other: [email protected]